At Titlli, we strive to ensure that every product meets our quality standards. However, we currently do not offer returns or refunds for purchases made on our website. This policy helps us maintain quality and safety standards, especially for our handcrafted products.

If you receive a damaged or defective item, we want to make it right. Please follow these steps for a replacement:

1. Notify Us Promptly: Contact us at hello@titlli.com within 48 hours of receiving the damaged item.
2. Provide Documentation: Include clear photos showing the damage, along with your order number and a brief description of the issue. This helps us assess the damage and process your request quickly.
3. Review and Replacement: Once we review the information and confirm the damage, we will arrange a replacement at no additional cost to you. Please note that this applies only to items damaged during shipping or with manufacturing defects.

Our goal is to ensure you have a positive experience with Titlli. We appreciate your understanding and are committed to addressing any issues to your satisfaction.